Frequently Asked Questions

A comprehensive list of the Dogs Country Club menu can be found on our Smorgasboard by clicking here. We like to feed as near to what our guests are used to in their own home so on checking in we will ask you when you normally feed your dog and what types of foods you usually feed them. We stock premium dry foods, quality cooked pet loaves and we cook fresh meals daily. We also have raw foods for those on raw food diets. Due to the nature of our environment we do not have bones (we don’t want any disagreements on our hands). All the dogs are fed separately, even those from the same family, to ensure that they all get their own fair share. If your dog is on a special diet you are more than welcome to bring this along. We do not provide discounts if you provide your own food but we also do not charge any extra. Should your dog be on prescription food then you are required to bring this with you. Should we require more of this prescription or specialised food while with us we will purchase this and add it to your invoice to ensure that your dog maintains their special diet. If you have any questions then we would be more than happy to speak to you about it.

The rate you will be charged for your dog’s stay is dependent on the type of dog, the accommodation you would like and the length of the stay. We encourage you to come visit or call us and we can provide you with the rates for your specific dog and the times you plan to be away. All of our rates include all the food, bedding, playtimes, cuddles, GST and a complimentary bath on departure. The only additional charges are for medication administration, advanced grooming requirements and if your dog requires Vet assistance during their stay. The K9 Kab service is also an additional fee if you require it and is based on your location. Contact our office for more information on a personalised quote for your canines holiday stay with us.

​All guests of Dogs Country Club receive a complementary bath on departure. When you check your dog in we will ask the time you intend on picking up your dog – we do this so we can bath the dogs in order of their planned departure. If you intend on picking up your dog earlier then we ask that you give us 24 hours’ notice. We like all our guests to greet their families smelling lovely – if you do pick up your dog before the scheduled time we do not guarantee your pampered pal will have had his/her bath.  We thank you for your assistance with this in advance.

All the Doggy Doaters are attending to the guests every day of the year. We do close the office every Wednesday, which allows us to pick up supplies and do all those other things that we need to get done. During the very busy times we do close some of the days in the middle of the busy periods to create some stability for the guests. As you can imagine, when we are at full capacity it’s very busy and stimulating. If we had new guests arriving and departing everyday during this time, it can become very unsettling for everyone staying at the Resort. It also helps our team to handle all the guests more efficiently, which is critical during the very busiest of times.

As per the Victorian Boarding Code all dogs that are admitted for boarding must have a current C5 vaccination. The current certificate must be presented on checking in. If you are unable to find your vaccination certificates then you can call your Vet Clinic and they can print out a copy of the certificate for you. You can also request them to send your dogs vaccination records directly to us at info@dogscountryclub.com.au
Vaccination certificates can be difficult to read – if you have any questions then please call us for assistance. Please note that presently the C5 vaccination is an annual vaccination.

At Dogs Country Club we understand that a dog’s weight can fluctuate for many reasons when they are away from home. The most common reason for weight loss is the increased activity your dog will experience while on his/her holiday and weight gain can be due to a change in feeding regimen and or food type. At Dogs Country Club we like to keep a close check on this and as such we weigh each guest on arrival and departure. For certain breeds or dogs with nervous or anxious temperaments, and for those of our guests on a weight reduction schedule, we will also weigh them during their stay to monitor their progress. Doing these weight checks during their stay helps us to adjust their feeding and exercise program based on their individual needs in our environment.  And on check out we go over the weights with you, discussing how you can support your dog when they come home and how we will adjust their records with us for their next stay. If you would like more information on weight loss and gain in canines then please check out our information flier by clicking here.

​Canine Cough is an airborne virus, so while we can do everything we can to have a clean environment for our guests (and we do) asking us to stop canine cough is like asking a childcare center or school to stop their students from catching colds. There are many things that help our dogs to reduce the impact of Canine Cough should they come into contact with it.  As a pet parent it’s important to get educated about this very important canine health issue. We encourage you to read our Canine Cough information flier and feel free to ask any of our team any questions you may have once reading this information.